You woudn't have thought it would be too difficult to get a guy from npower to come and service our boiler. After all, its what they do.Yet today marked the second time they they have failed to do so. The first time the guy failed to find the house. So I wasn't full of hope today.
The engineer rang to confirm this morning. I gave him instructions on how to find the house, and he said he'd be here between 1 and 3. So I set off to work whilst Janesey is poised to meet the guy at the appointed hour.
3 o'clock rolls around & no sign. So I ring npower. They'll look into it and ring back. They don't. At 3.40 I ring again. The call centre guy gets in touch with the engineer and reports back "he's been outside your house for 30 minutes".
Whilst I am trying to persuade the call centre guy that its unlikey, even by npower standards, that the engineer would have stood outside the door for 30 minutes without thinking to knock the door (the traditional method of announcing yourself), the engineer rings my mobile phone to tell me that he's arrived!
npower rumbled. By this time I have to break the news thats all too late since Cath has to go and pick up Ava from creche. And so we have to start again another day. My heart sinks.
Why does it have to be this difficult?
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