Monday, August 31, 2009

Bear Notes


Here's a great story.

Ava has become very attached to her Bedtime Bear; he’s her favourite and the one she has to take to bed each night. I’ve heard horror stories of how upset some kids get when their favourite toy disappears, so I started searching online to get a spare bear.

Having failed to find him online, I contacted the manufacturers directly. I found an email address on their website, and asked if they still made Bedtime Bear. They told me that the range was discontinued, but they had a slightly larger one, the last one, if I wanted it. I asked if I could buy it, but instead they sent it to me free of charge with a nice note. Now that’s what I call customer service.

Thanks Aurora World soft toys.

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